Terms of service
These terms apply to all orders placed through nortlex.com. Please read them before ordering. By placing an order you agree to these terms.
1. Who we are
This website is operated by Nortlex Commerce LTD, a company registered in England and Wales, trading as Nortlex. Our registered office is 24 Pembridge Square, London, Greater London, W2 4DR, United Kingdom.
2. Who can order
You must be at least 18 years old and have a delivery address in the United Kingdom. We do not currently ship outside the UK.
3. Products and descriptions
We describe our clothing and footwear as accurately as we can. Product photographs are illustrative, and colours may appear differently depending on your screen. Small variations in grain, tone and finish are normal in leather and are not defects.
4. Prices and payment
All prices are shown in pounds sterling (GBP) and include any applicable taxes. Delivery is free on all UK orders. Payment is taken when you place your order. If a product is listed at an incorrect price due to an error, we will contact you before dispatch and you may confirm the order at the correct price or cancel it for a full refund.
5. Your order
Your order is an offer to buy. A contract is formed only when we email you to confirm dispatch. If we cannot fulfil your order, we will tell you and refund you in full.
6. Delivery
Orders are dispatched from our Birmingham warehouse. Estimated delivery is 4–6 business days from the day you order, made up of 1 business day handling and 3–5 business days in transit. Full details are in our Shipping Policy.
7. Cancelling your order
You can cancel your order yourself within 1 hour of placing it. After that hour, contact us and we will cancel it for you provided it has not yet been dispatched. Once dispatched, an order cannot be cancelled, but it can be returned free of charge.
8. Returns and refunds
You have 35 days from delivery to return an item for a full refund, or to exchange it for a different size or colour, and both are free. That window is more generous than UK consumer law requires, so it already covers your statutory right to cancel. Full details are in our Return and Refund Policy.
9. Faulty goods
If goods are faulty, not as described, or not fit for purpose, contact us and we will arrange a free return and send a replacement or issue a full refund. Your statutory rights in respect of faulty goods are unaffected, and nothing in these terms limits them.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for any breach of your statutory rights as a consumer.
11. Intellectual property
All content on this website, including text, photographs, logos and design, belongs to Nortlex Commerce LTD unless stated otherwise, and may not be copied or reused without our written permission.
12. Your personal data
We handle your personal data in line with our Privacy Policy and UK data protection law.
13. Complaints
If something has gone wrong, email support@nortlex.com or call +44 121 516 8820 and we will work with you to put it right.
14. Changes to these terms
We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order.
15. Governing law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your local courts.
Contact us
Nortlex Commerce LTD
Email: support@nortlex.com
Phone: +44 121 516 8820
Hours: Monday to Friday, 8:00am–5:00pm UK time