Shipping policy
All orders are dispatched from our warehouse in Birmingham. We ship to United Kingdom addresses only.
Delivery is free
Free delivery on every UK order. No minimum spend, no surcharges, and no exceptions for remote postcodes. The price you see on the product page is the price you pay.
How long it takes
Two separate stages add up to the total, which is why you will see both figures:
| 1. Handling | 1 business day — we pick, check and pack your order in Birmingham |
|---|---|
| 2. Transit | 3–5 business days — Royal Mail Tracked 48 carries it to you |
| Total | 4–6 business days from the day you order |
Business days are Monday to Friday, excluding UK bank holidays. We do not dispatch at weekends.
The 2:00pm cut-off
Order before 2:00pm UK time on a business day and handling starts the next business day. Order after 2:00pm, at a weekend, or on a bank holiday, and handling starts on the business day after that.
Two worked examples:
- Order Tuesday at 11:00am → packed Wednesday → arrives Monday to Wednesday the following week.
- Order Friday at 4:00pm → packed Tuesday → arrives the following Friday to Tuesday.
Tracking
Orders are sent with Royal Mail Tracked 48. We email your tracking number the moment the parcel leaves us. If tracking has not moved for three days, or nothing has arrived within 6 business days, contact us and we will open a case with Royal Mail on your behalf.
Where we deliver
Every United Kingdom address, at no extra cost and with no additional delivery time:
- England, Scotland and Wales
- Northern Ireland
- The Scottish Highlands and Islands
- The Channel Islands and the Isle of Man
We do not currently ship outside the United Kingdom.
If you are not in
Royal Mail will leave your parcel with a neighbour or in a safe place, or leave a card so you can rearrange delivery or collect from your local delivery office. Parcels are held for 18 days before being returned to us; if that happens we refund you in full.
Cancelling an order
You can cancel your order yourself within 1 hour of placing it. After that hour, contact us at support@nortlex.com or +44 121 516 8820 and we will cancel it, provided it has not yet been dispatched. Once dispatched an order cannot be cancelled, but you can return it free of charge within 35 days.
Contact us
Nortlex Commerce LTD
Email: support@nortlex.com
Phone: +44 121 516 8820
Hours: Monday to Friday, 8:00am–5:00pm UK time
We reply to all enquiries within 24 hours on business days.