Contact
Talk to a person.
Real people in the UK, Monday to Friday. Most questions about sizing, delivery or a return are answered the same working day.
Phone
Monday to Friday, 8:00am–5:00pm UK time. Closed weekends and UK bank holidays.
Answered within 24 hours on business days. Include your order number and we can usually resolve it in one reply.
What to include
So we can help on the first reply rather than the third:
- Your order number, if you have one
- The style name and size — for example Women’s Flat Loafers, UK 6
- For a fit or fault question, a photograph taken in daylight
Company details
| Registered name | Nortlex Commerce LTD, trading as Nortlex |
|---|---|
| Place of registration | England and Wales |
| Registered office | 24 Pembridge Square, London, Greater London, W2 4DR, United Kingdom |
| Warehouse | Unit A2 Electra Park, Electric Avenue, Birmingham, West Midlands, B6 7EB, United Kingdom |
| Phone | +44 121 516 8820 |
| support@nortlex.com | |
| Opening hours | Monday to Friday, 8:00am–5:00pm UK time |
Please do not send returns to the registered office. All returns go to the Birmingham warehouse using the prepaid label included in your parcel.
Elsewhere
New styles, and how we shoot them. Please note this is not a support channel — for anything about an order, call or email us above and you will get a person.
Track an order
Enter your order number or tracking number for live Royal Mail updates, without needing to contact us at all.
Faster than emailing
Delivery
Free UK delivery on every order, 4–6 business days. Shipping Policy
Returns
35 days, free, prepaid label in the box. Return Policy
Common questions
Sizing, tracking, refunds and care. Read the FAQs