Once your order has been successfully placed, you should receive an order confirmation at the email address provided during checkout. Please also check your spam or junk folder if you cannot find it.

We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing or dispatch.

Please contact our customer care team immediately with your order details and the correct address. If your order has already been dispatched, we may be unable to change the delivery address.

We offer delivery to eligible addresses across the United Kingdom. Available delivery methods and charges are displayed during checkout based on your destination.

Delivery times depend on the delivery option selected and your location. You can find the latest estimated delivery information on our Delivery page.

When tracking is available, you will receive your tracking information once your order has been dispatched. Use the tracking link provided to follow your parcel's journey.

Occasionally, deliveries may experience delays outside our control. If your order has not arrived within the expected timeframe, please contact us and we'll help you investigate.

Please check the size information provided on the individual product page before ordering. Where available, we also include specific fit recommendations to help you choose your size.

Fit can vary depending on the design and construction of each style. Please refer to the sizing and fit information shown on the product page for the pair you're considering.

We recommend checking the specific fit guidance for the style. If you're still unsure, our customer care team will be happy to help before you place your order.

Eligible products can be returned in accordance with our returns policy. Items should be unworn, unused and returned in their original condition and packaging.

Yes. We recommend trying footwear on indoors and on a clean, soft surface. Please avoid wearing shoes outside if you may wish to return them.

Please follow the instructions on our Returns & Refunds page. If you need assistance, you can also contact our customer care team.

Once an eligible return has been received and approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Materials vary between styles. Please check the individual product description for the most accurate information about the upper, lining, sole and other materials used.

Care depends on the material. We recommend keeping footwear clean and dry, storing it away from excessive heat and moisture, and using care products suitable for the specific material.

We aim to represent product colours as accurately as possible. However, colours may appear slightly different depending on lighting and your device or screen settings.

The payment methods currently available for your order will be displayed securely during checkout.

Payments are processed through the secure payment options available at checkout. NORTLEX does not ask customers to provide payment card details by email or social media.

You can reach our customer care team through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.