Questions, answered properly.

You can cancel it yourself within 1 hour of placing it. After that hour, contact us and we will cancel it for you, as long as it has not been dispatched yet. Once a parcel has left the warehouse it cannot be cancelled — but you can return it free of charge within 35 days.

It is sent to the email address you entered at checkout, usually within a few minutes. Check your spam folder first, then email support@nortlex.com with the name and postcode you ordered under and we will find it.

Call +44 121 516 8820 as soon as you can. If we catch it before dispatch we can correct it. After dispatch the parcel is with Royal Mail and we cannot redirect it, though it will usually come back to us and we will refund you in full.

Free on every UK order. No minimum spend, no surcharge for Northern Ireland, the Scottish Highlands and Islands, the Channel Islands or the Isle of Man.

4–6 business days in total:

• Order before 2:00pm UK time and we handle it the next business day
• Royal Mail Tracked 48 then takes 3–5 business days

Orders placed after 2:00pm, at weekends, or on UK bank holidays start from the next business day.

Not at the moment. We ship to United Kingdom addresses only.

We email a Royal Mail tracking number the moment your order is dispatched. If it has not arrived within 6 business days, email support@nortlex.com with your order number and we will chase it with Royal Mail.

UK sizes throughout. Clothing runs from XS to 5XL depending on the style, and footwear from UK 3 for women and UK 6 for men, with half sizes on most shoe styles. The exact sizes available are shown on each product page — anything greyed out is sold out in that size. Our size guide converts letter sizes to UK numbers and body measurements.

Take the larger size. Where a style is cut small or large, the product page says so in the fit note. Call +44 121 516 8820 before ordering if you would rather talk it through — or order two sizes: returns and exchanges are free, so it costs nothing but the wait.

Yes, and please do — at home, over your own clothes, with the tags still attached. Try shoes indoors on carpet: soles that have been walked on outside pick up marks and cannot be returned. Swimwear must keep its hygiene strip in place and be tried on over underwear.

Bust or chest at the fullest point under the arms, waist at the narrowest part of your middle, hips about 20 cm below the waist. For shoes, stand on paper and measure heel to longest toe. Full instructions and charts are on the size guide.

35 days from the day your order arrives, for any reason at all. That is more generous than UK consumer law requires, so it already covers your statutory right to cancel — there is only one window to keep track of.

No. A prepaid Royal Mail label is already in your parcel. Repack the item in its packaging, attach the label, and drop it at any post office or postbox. If the label is missing, email support@nortlex.com and we will send another.

Unworn and unwashed, tried on indoors only, in the original packaging with all tags attached. Shoes need clean, unmarked soles; swimwear needs its hygiene strip in place. Trying something on at home is expected and does not affect your return.

We inspect the return and refund you within 5 business days of it reaching us, to the card you paid with. Your bank then usually takes another 3–5 business days to show it. There is no restocking fee.

Yes. Email support@nortlex.com or call +44 121 516 8820 with your order number and the size or colour you want. Send the original item back with the prepaid label from your parcel and we post the replacement as soon as it reaches us. Exchanges are free and use the same 35-day window. If your replacement is out of stock we refund you in full instead.

Email support@nortlex.com with your order number and photographs taken in daylight, or call +44 121 516 8820. We arrange a free return and send a replacement or issue a full refund, whichever you prefer. The condition rules do not apply to faulty items, and your statutory rights are unaffected.

Nortlex Commerce LTD, Unit A2, Electra Park, Electric Avenue, Birmingham, B6 7EB, United Kingdom. Please do not send returns to our registered office in London.

It varies by style. Knitwear may be wool blend, cotton blend or acrylic; outerwear may be padded, waxed cotton, denim or fleece; footwear may be genuine leather, suede or man-made materials. Each product page states the materials for that particular item. We do not describe the whole range as leather or as wool.

Follow the care label sewn into the garment — it takes precedence over anything here. As a rule: wash knitwear cool and dry it flat to keep its shape, do not tumble dry padded jackets on high heat, and rinse swimwear in cold water after chlorine or salt. For footwear, keep it dry, let it air between wears, and use a conditioner on leather or a soft brush and protector spray on suede.

We photograph honestly, but screens vary and knitted and printed fabrics catch light differently. If something arrives and the colour is not what you expected, that is exactly what the 35-day free return is for.

Card payments are processed by Mollie, our payment provider, under the PCI-DSS standard. You are redirected to Mollie’s secure page to pay and returned here afterwards. Nortlex never sees or stores your full card number — only the card type and last four digits.

Pounds sterling (GBP). A card issued outside the UK may attract your bank’s own conversion rate and fee.

NORTLEX. If you see a charge you do not recognise, contact us before your bank — we can usually identify it immediately.

Never by email, phone or social media. Card details are only ever entered on the secure checkout page.